Free Returns

We have a 100-day return policy, FREE OF CHARGE and FREE PICK UP, as long as you request a return within 100 days from receiving the item.

To start a return, you can contact us at info@valmori.com.au. Kindly indicate the necessary receipts and details, such as when the item is delivered and the address where we will pick the item up. Our team will get in touch with you as soon as we can.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

It will take 5 to 10 business days to arrange the collection after your request for refund. Another 5 to 7 days to process the refund after we received the mattress.To be eligible for a refund, you must have been sleeping on your Valmori mattress for a minimum of 28 nights. It can take between 4-5 weeks for your body to adjust to any mattress. If you are not completely satisfied after this trial period, contact us within 100 nights of delivery to initiate a return.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
It will take 5 to 10 business days to arrange the collection after your request for refund. Another 7 to 14 days to process the refund after we received the mattress.